Basic Chatbot Setup
Ideal for small to medium businesses taking their first step into support automation. This package includes a rule-based chatbot that handles frequently asked questions, collects customer information, and routes complex queries to your human team.
- Up to 50 pre-defined responses
- Web widget integration
- Basic analytics dashboard
- Email notifications for escalations
- 2 weeks of post-launch support
One-time setup fee
Advanced AI Support Bot
Harness natural language processing to understand customer intent, not just keywords. This solution learns from every interaction and improves over time, delivering increasingly accurate responses.
- Natural language understanding engine
- Context-aware conversations
- Sentiment analysis
- CRM integration capabilities
- 3 months of optimisation support
Includes training and support
Multi-Channel Integration
Meet your customers wherever they are. Deploy a single chatbot across your website, mobile application, WhatsApp Business, Facebook Messenger, and other platforms with consistent behaviour everywhere.
- Unified bot across all channels
- Conversation history sync
- Platform-specific optimisations
- Cross-channel analytics
- Priority support included
Up to 5 platforms
Enterprise Custom Solution
For organisations with complex requirements, regulatory constraints, or unique workflows. We build bespoke chatbot systems tailored precisely to your specifications, including custom integrations and advanced security features.
- Fully customised architecture
- On-premise deployment options
- Advanced security and compliance
- Dedicated account manager
- SLA-backed support
Starting price, custom scoping
Ongoing Bot Management
Your chatbot requires continuous refinement to maintain effectiveness. Our management service includes regular updates, performance monitoring, conversation flow optimisation, and monthly reporting.
- Weekly performance reviews
- Conversation flow updates
- Training data refinement
- Monthly analytics reports
- Priority technical support
Minimum 6-month commitment
