Privacy Policy
Last Updated: June 25, 2026
Introduction
This Privacy Policy explains how neo-vale.com collects, uses, and protects your personal information when you visit our website or use our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation and the Data Protection Act 2018.
Information We Collect
We may collect the following types of information:
- Personal identification information including name and email address when you submit enquiry forms
- Service preferences and information you provide in messages to us
- Technical information including IP address, browser type, and device information
- Website usage data including pages visited, time spent on pages, and navigation patterns
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information about our services
- To communicate with you regarding our chatbot solutions
- To improve our website functionality and user experience
- To analyse website traffic and understand how visitors interact with our content
- To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you submit a form or accept cookies, you provide explicit consent
- Legitimate interests: We process data to operate our business and improve our services
- Contract performance: When necessary to fulfil service agreements
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- With service providers who assist in operating our website and conducting business activities
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years unless you request earlier deletion.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal data
- The right to restrict or object to processing of your information
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the information provided on our contact page.
Cookies
Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].